PRIVALUNE

How can we help?

Write to us and a real person will answer, usually within one business day.

The VPN won't connect

Check that you're online, then try another location. If it still fails, remove the Privalune profile in your device's VPN settings and open the app again: it will ask to add it back.

Free time

The free plan includes one location and protected time every day. It refills automatically.

Use Premium on more devices

One Premium plan covers up to 10 devices: iPhone, iPad, Mac, Android or Windows, in any mix. On the device that has Premium, open Your devices (iPhone, iPad, Mac) or Settings › Premium key (Android) to see your Premium key. On the other device, open Privalune, tap “Have a code?” and enter the key.

Your key never expires. To remove every other device, choose Reset key: the old key stops working and the devices that used it go back to the free plan until they get the new key.

I bought Premium on the website

Your Premium key is in your receipt email and on your dashboard at privalune.com/account, where you sign in with a code sent to your email. Enter the key in any Privalune app under “Have a code?”.

Cancel or manage your subscription

Bought in the app on iPhone, iPad or Mac: Settings › your name › Subscriptions › Privalune.
Bought on Android: Google Play › Profile › Payments & subscriptions › Subscriptions.
Bought on the website: your dashboard › “Receipts, manage or cancel”.

Cancelling keeps Premium until the end of the period you paid for.

Restore a purchase

Open the Premium screen in the app and tap “Restore purchases”, signed in to the same Apple or Google account you paid with.

Kill switch on Android

In Privalune, open Settings › Kill switch. Android opens its VPN settings: turn on Always-on VPN and Block connections without VPN for Privalune. If the VPN drops, Android blocks traffic until it reconnects.

Installing on Windows

Download Privalune-Setup.exe from privalune.com and run it. If Windows shows “Windows protected your PC”, click More info, then Run anyway. Microsoft shows this for new installers; only run the installer from our website.

Using Privalune on a Mac

On Macs with Apple silicon (M1 or newer), install Privalune from the App Store. If search doesn't show it, open the “iPhone & iPad Apps” tab in the results.