PRIVALUNE

Privacy policy

Last updated November 2, 2026

Privalune is a VPN. Its whole job is to keep what you do online private, so we built it to collect as little as possible. We don't log the websites you visit, we don't sell your data, and you don't need an account to use the app.

1. Overview

This policy explains what information Privalune ("we", "us") handles when you use the Privalune apps for iPhone, iPad, Mac, Android and Windows, and the website privalune.com. Privalune is operated by FREE VPN LLC.

2. No account required

The apps don't ask for your name, email address, phone number or contacts, and there is no sign-up. Each installation gets a random identifier that is stored on your device and used to keep your free time and your subscription working. It is not linked to who you are.

3. How the VPN connection works

When you connect, your device opens an encrypted tunnel (IKEv2) to a Privalune server, and your internet traffic travels through it. Websites and apps then see the server's IP address instead of yours.

We do not log your browsing activity. We don't record the websites you visit, the content of your traffic, your DNS queries, or which server you used at what time to reach which destination.

4. Free location (our own server)

The free plan uses one location run on our own server. To give out free logins fairly and limit abuse, that server keeps:

• a one-way (hashed) version of your installation identifier;
• the temporary free login issued to that installation;
• how much free time it has used today, so the daily allowance works;
• short-lived counters based on IP address, to stop automated abuse.

Routine server system logs are deleted automatically within 14 days.

5. Premium locations

Premium locations run on servers we operate with carefully selected infrastructure partners. A Premium login is created for your subscription and linked only to an anonymous subscription identifier, never to your name or email. It is switched off when the subscription ends. The same no-activity-logs rule applies.

6. Visible IP and location

The app and the website can show the IP address and approximate location (city level) that websites see. To do this, our backend looks up the IP address of the request using an IP geolocation service. The result is shown to you and not stored.

If you turn on automatic protection for untrusted Wi‑Fi, the names of the networks you mark as trusted are stored only on your device.

7. Subscriptions

In the app: subscriptions are bought through the Apple App Store or Google Play. They handle payment; we never see your card details. We use RevenueCat to check whether a subscription is active. It receives the anonymous subscription identifier and purchase records from Apple or Google.

On privalune.com: payment is handled by Stripe. We receive your email address, the plan you chose and its status, but never your full card details. Your purchase is linked to a Premium key that you enter in the app. We use your email to send your key, login codes for your Privalune dashboard, and messages about your subscription. These emails are delivered through our email provider, Resend.

8. Devices that share Premium

One subscription can cover up to 10 devices. When you add a device with a code or your Premium key, we store a hashed installation identifier, the platform, a general device name (for example "iPhone" or your Mac's name), and when it was added and last used. This lets you see and remove devices in the app or your dashboard.

9. Our backend

Our backend runs on Supabase, which stores the records described above. Our website is hosted by Cloudflare, which processes requests to deliver it and protect it from attacks.

10. How we use and share data

We use this information only to provide the VPN, manage free time and subscriptions, prevent abuse, and support you. We do not sell, rent or share your data with anyone for advertising or any other purpose. The service providers above process data only on our behalf. We disclose information only if the law requires it, and because we don't keep activity logs, we have no record of what you did online to hand over.

11. Retention and deletion

• Free-plan usage resets daily; abuse counters are short-lived; server system logs are deleted within 14 days.
• Premium logins are switched off when the subscription ends.
• Website accounts (email, key, devices) are kept while your subscription is active and for as long as needed for tax and accounting duties afterwards.

To delete your data, email [email protected]. Deleting the app removes the data stored on your device.

12. Your rights

Depending on where you live (for example under the GDPR or California law), you can ask to access, correct, delete or export your personal data, or object to how it's used. Email us and we'll answer within 30 days. You can also complain to your local data protection authority.

13. Security and international processing

Connections to Privalune are encrypted, and access to our systems is restricted. Our providers may process data in the United States and other countries, using appropriate safeguards such as standard contractual clauses.

14. Children

Privalune isn't directed at children under 13, and we don't knowingly collect data from them. If you think a child has given us information, contact us and we'll delete it.

15. Changes to this policy

If we change this policy, we'll update the date at the top of this page. If the changes are significant, we'll tell you in the app or by email.

16. Contact us

FREE VPN LLC
Email: [email protected]